Support & Contact

Contact Details

All formal correspondence and general enquiries directed to Scommettendo s.r.l., operating under the trading name Vivabet, may be submitted via the following official communication channel:

• Email Address: [email protected]

It is requested that all communications be submitted in a clear and precise manner, including full account details where applicable, in order to facilitate accurate and timely processing of each enquiry.

Customer Support

A dedicated customer support function is maintained by Scommettendo s.r.l. for the purpose of addressing enquiries, resolving disputes, and providing assistance in relation to platform services offered through vivabet.ie. All support requests are handled in accordance with established internal protocols designed to ensure consistency, fairness, and regulatory compliance.

Response Time Standards

Upon receipt of a submitted enquiry, an acknowledgement of receipt shall be issued within a reasonable timeframe. Enquiries are processed in the order in which they are received, and responses are provided within the following indicative timeframes:

• General Enquiries: Responses are ordinarily provided within two (2) to five (5) business days from the date of receipt.
• Account-Related Matters: Requests pertaining to account verification, access restrictions, or financial transactions are addressed within three (3) to seven (7) business days, subject to the completeness of information provided.
• Formal Complaints: Complaints submitted in accordance with the applicable complaints procedure shall be acknowledged within five (5) business days, with a full substantive response issued within twenty-eight (28) calendar days.

Support Protocols

All support interactions are conducted in accordance with the principles of impartiality and confidentiality. Personal data disclosed in the course of a support request is processed in compliance with applicable data protection legislation. Users are advised to retain records of all submitted communications for reference purposes.

It is noted that support services are available exclusively through the designated communication channels specified herein. Enquiries submitted through unofficial or unverified channels cannot be guaranteed a response and shall not be considered as formally received by Scommettendo s.r.l.

Scommettendo s.r.l. is committed to ensuring that all customer support interactions are managed with a high standard of professionalism, and that all matters are resolved in a manner consistent with applicable legal and regulatory obligations governing the provision of online betting services within the relevant jurisdiction.